We wanted to take this opportunity to thank all of you who completed our League InfoSight user survey! We take these results very seriously and they help us prioritize future developments! Here is a brief summary of some of the results related to ComplySight.
1. Awareness. I know, we’re preaching to the choir – you all receive our newsletter and are aware of ComplySight, however, we always have so many people indicate that they are not familiar with ComplySight and what it is. Please, help us spread the news! If you hear another credit union looking for a cost-effective compliance management system, let them know we are a perfect option.
2. Don’t have time to implement/use the system. I found a quote that holds true for ComplySight, “the harder you work for something, the greater you will feel when you achieve it.” Yes, I’m not going to pretend that getting ComplySight fully graded is an easy task that doesn’t take a lot of time. What I will tell you, just like any system, doing that heavy lifting WILL help you save time in the long run. Don’t forget, you don’t have to complete the grading of every single Factor in a few months. It might take the credit union a year or even two to get the system fully graded. However, once that process is done, the credit union can focus on high risk areas, areas that need improvement, and/or schedule a review cycle that is more manageable to maintain.
Also, since I’m on a roll with quotes, as Steve Jobs says “great things in business are never done by one person. They’re done by a team of people.” Leverage ComplySight to assign tasks and reviews and make implementation of the system a team effort; you will get more buy-in and will be able to accomplish more.
3. Our credit union isn’t large enough to use the system. We know that ComplySight has a lot of content and it can be overwhelming for credit unions (the largest asset size and smallest). The difficult part is that most of the regulations contained in ComplySight require compliance from credit unions of all asset sizes (depending of course on product offerings). As a small asset size credit union, we wouldn’t expect you to devote the same amount of human resources to implementing the system as a larger asset size credit union, so your implementation time may take longer, however your compliance with regulations is just as important. We would argue that ComplySight is a system that is most helpful for smaller credit unions that may lack a compliance department (or individual expert) and have limited time to research compliance issues. ComplySight can be set up to allow all employees access and provide them with a system where they can learn information about a particular regulation by topic, along with all the associated League InfoSight resources (InfoSight and CU PolicyPro), in one location.
4. More training and webinars. Yes, we agree! We are starting up our live webinars again. We also completely revised our “Training and Support” options within ComplySight. Now webinars are available to walk users through multiple functions within ComplySight that coincide with our ComplySight User Guide! What else would be helpful?
5. Always evolving. We also received comments on a few issues that users thought would help them to better engage with the product. A few comments were related to enhancing the functionality for the Examiner Audit Findings, which we were already in the process of developing! Additional suggestions included the ability to create customized reports, making the system easier to use, better navigation, easier to find information and a more streamlined process to show a review has been completed.
We’re in the process of brainstorming our next priorities with these in mind. We agree with our commenters and are looking at ways to make the system easier to use, like a wizard to walk credit unions through certain activities (set up, factor grading, adding employees, etc.). We agree that providing step-by-step instructions through the system (like Turbo Tax) would be helpful. Also a Report Wizard that allows users to customize their own reports continues to be one of our priorities and we continue to scope out that functionality with our developers. We’re also looking at all of the other suggestions and how we can implement those changes to assist our users.
What other ideas do you have? Please share with us!! You know we love your feedback!
Thanks again for all of your support!
Glory LeDu, CUCE, BSACS, CUERME